PLEASE NOTE THAT WE DO NOT DO FREE RETURNS, CHARGES APPLY.

Is it possible to return my order? Yes, this is possible. If you are not satisfied with the items you have ordered, you have the option to return them within 30 days of receipt. In this case, the order must meet the following conditions:

1. The order still contains all the appropriate parts, components and the packaging has arrived exactly as the product.
2. Normal handling of the product is evident, breakage due to careless handling is excluded.
3. Products for which hygiene is important have been thoroughly cleaned before the return process begins.
4. The product has been found to be defective immediately upon receipt.
5. We are entitled to charge the customer for shipping costs.
6. A return will be processed within 7 working days and if the conditions are met, the return will be officially acknowledged within this period.

*We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of our own.

*Due to hygiene reasons, we do not accept returns or exchanges on lingerie sets. Please ensure that you carefully review your order before finalizing your purchase, as all lingerie sales are considered final. We appreciate your understanding and cooperation in maintaining the highest standards of hygiene for our customers.

How can I return my order? If your order meets the above conditions, you will need to do the following to initiate the returns process.

-Send an email to: help@sensellestudio.com
-Make sure the email contains the following:

Order number
Reason for the return request
Photo of the product in case of breakage
First name + last name of the customer
Address of the customer

Never send the return to the sender, we will send you the correct address after you have asked us to do so. You, the customer, are responsible for the shipping costs of returning the product.

The consumer has a right of withdrawal in accordance with the following provision if the consumer is a natural person who enters into a legal transaction for purposes that are not predominantly related to his or her commercial or professional activity:

** ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.

** WE ONLY ACCEPT RETURNS WITH OUR OWN RETURN LABEL. PLEASE CONTACT US FOR THIS.