Shipping & Delivery
HOW LONG DOES THE DELIVERY TAKE?
The time period for deliveries is made up of two periods:
1) Processing time (1-3 business days):
Order confirmation, customisation, quality check, packaging
2) Delivery time:
- Australia 7-9 working days
3) Shipping options:
- We offer free standard shipping for all orders.
- Express shipping - $20 AUD.
4) Warehouse working hours and cutoff:
- Our warehouse operates on weekdays Monday - Friday
- Our cutoff time is 12:00 (GMT+08:00) Hong Kong Standard Time
ADDRESS CHANGE
Address changes are only possible for a short time after placing the order. Please contact our customer service via help@sensellestudio.com
CANCELLATION
Please note that once an order has been placed, it cannot be edited or canceled prior to delivery. All orders are processed immediately to ensure on-time delivery.
LOST PACKAGE / RETURNED PACKAGE?
If a package was lost or could not be delivered due to a logistical problem, we will immediately send a new package. Please contact our customer service via help@sensellestudio.com
How annoying! Unfortunately, it may happen that your product is damaged in transit or that an incorrect product is delivered. We will always send you a new package free of charge the first time, but unfortunately we cannot issue a refund. Will it arrive defective the second time? We will then refund you the full purchase amount.
QUESTIONS?
Send us a message via the live chat or to help@sensellestudio.com and we will answer you as soon as possible.